Privacy Policy

Our Privacy Policy

Your privacy is important to us. We are committed to letting you know how we use your personal information and to making only responsible use of your data.

1. Information about you

1.1   We will collect personal information from you when you or your organisation enquires about our activities, registers on our volunteering database, subscribes or is consensually referred our services. This may include your name, title, email address, physical address, telephone numbers and job title. We may also ask for some additional, personal information that is relevant to our services. You can choose not to give us any personal sensitive information. Any personal sensitive information you provide is securely stored and only relevant staff will have access to it.  

2. Our use of this information

2.1   We will not sell or share your information to third parties for marketing purposes. We disclose your data to third parties, only to be able to provide our services. We may pass your information to our third party service providers, subcontractors and other associated parties for the purposes of completing tasks on our behalf. When we use third party providers, we disclose only the information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will only disclose your data if required by law.

3. Security

3.1   We take reasonable precautions to prevent the loss, misuse or alteration of information you give us.

3.2   Communications in connection with this service may be sent by email. For ease of use and compatibility, we do not use encrypted email. Email is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free.

4. Retention

We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you.  If reasonably necessary or required to meet legal or regulatory requirements, or resolve disputes, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

5. Cookies

5.1   We may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the Website. Our website provider has carefully chosen these Cookies and steps have been taken to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the website may not function fully or as intended.

Our website may place the following Cookies:

Analytical/performance cookies - Allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can choose to enable or disable Cookies in your internet browser and delete Cookies at any time.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help provided by your internet browser if you are unsure about adjusting privacy settings. You can choose to enable or disable Cookies in your internet browser and delete Cookies at any time.

6. Other information

6.1   If you would like us to correct or update any information, or if you would like information deleted from our records, please email us at

6.2   This privacy policy may be updated from time to time so please check it periodically.

6.3   Links within our sites to other websites are not covered by this privacy policy.