Crisis Resilience Manager

The Somerset Crisis and Resilience Alliance is a partnership bringing together local Voluntary, Community, Faith, and Social Enterprise (VCFSE) organisations to provide joined-up support for people in financial crisis or those who are at risk of financial crisis. The Programme is funded through a grant (the Fund) to Somerset Council from the Department for Work and Pensions. The Alliance exists to:

• Respond quickly and effectively when someone is in financial crisis.
• Help people recover from a financial crisis and build their personal financial resilience by providing targeted one-one support.
• Co-ordinate a network of community-based assistance provided by Anchor Organisations and Community Connectors. These activities help members of the local community to remain financially resilient and contribute to preventing people from reaching a financial crisis.

The Balsam Centre’s commitment to the partnership is to be an anchor organisation and to deliver support services in and around area of South East Somerset.

Person specification

Values and Approach

• Commitment to person-centred, inclusive practice.
• Belief in the potential of people and communities.
• Warm, approachable, and non-judgemental manner.
• Commitment to promoting wellbeing, resilience, and independence.
• Clear leadership skills which support the development of a cohesive, collaborative team

Essential Qualifications & Experience

• Experience leading a team
• Knowledge of HR
• Experience working within an alliance of organisations in a multi-disciplinary way
• Administrative experience including use of Office 365 suite and database use.
• Experience providing information, guidance, advice, or signposting.
• Understanding of local communities and available support services, or the ability to develop this knowledge quickly.
• Experience working in a collaborative role

Skills and Abilities

• Excellent communication, listening and relationship-building skills.
• Strong communication skills to ensure growth within staff team
• Ability to develop and maintain effective working partnerships at all levels
• Good organisational and time-management skills.
• Ability to manage a varied and demanding workload.
• Strong problem-solving skills and ability to identify creative solutions.
• Good IT skills and ability to maintain accurate electronic records.
• Have a full UK driving licence and use of a vehicle.
• Ability to work independently and as part of a multi- agency team

Personal Qualities

• Empathetic, patient, and non-judgemental.
• Reliable, professional, and adaptable.
• Self-motivated, proactive and committed to continuous learning.
• Passionate about supporting people and strengthening communities.