People experiencing a mental health crisis may present with aggressive behaviours, from abusive language to threats of violence.
Join us for this two-hour online workshop, where we will provide practical techniques and confidence-building strategies to help staff and volunteers respond safely and effectively when faced with challenging or aggressive behaviour from those they support.
Key Topics Covered
- Understanding anger and how it can present
- What influences emotional responses and common escalation triggers
- Communication skills and techniques to safely de-escalate aggression
- Reframing challenging conversations for more positive engagement
- Understanding boundaries and limitations within your role
- Supporting yourself and colleagues before, during, and after incidents
- Self-care strategies to promote resilience and wellbeing
- Effective signposting
Attendees will leave the workshop with more in-depth knowledge of why clients may be experiencing angry and aggressive behaviour, and increased confidence when dealing with this to assist the client correctly.
About the trainer
Your trainer for this session will be Carly Eggar, a trainer and coach with over 15 years’ experience.
Carly specialises in workplace mental health, neurodiversity and wellbeing. She is passionate about creating spaces where people feel genuinely seen and heard, both at work and in the wider context of their lives.
Her approach is calm, reflective and practical, helping individuals and teams build greater understanding, confidence and compassion so that people can contribute fully at work while still having the energy to take the best version of themselves home.
Tickets for this session are solely available to staff and volunteers from voluntary, community, faith and social enterprise (VCFSE) organisations working in Somerset, and will be of particular interest to those supporting the mental health of others.
