People experiencing a mental health crisis may present with aggressive behaviours, from abusive language to threats of violence.
Join us for this two-hour online workshop, where we will provide practical techniques and confidence-building strategies to help staff and volunteers respond safely and effectively when faced with challenging or aggressive behaviour from those they support.
Key Topics Covered
- Understanding anger and how it can present
- What influences emotional responses and common escalation triggers
- Communication skills and techniques to safely de-escalate aggression
- Reframing challenging conversations for more positive engagement
- Understanding boundaries and limitations within your role
- Supporting yourself and colleagues before, during, and after incidents
- Self-care strategies to promote resilience and wellbeing
- Effective signposting
Attendees will leave the workshop with more in-depth knowledge of why clients may be experiencing angry and aggressive behaviour, and increased confidence when dealing with this to assist the client correctly.
About the trainer
Your trainer for this session will be Jess McKeith, Training Manager at Mind in Somerset. Jess designs and delivers mental health training for organisations and frontline teams internally and externally, has formal training in therapeutic interventions, including CBT, DBT and counselling.
Jess is also a qualified Mental Health First Aid Instructor for MHFA England, and a Supervising First Aid for Mental Health Instructor (Ofqual), and brings over 18 years of professional experience across a wide range of mental health roles, including frontline crisis services and work within the NHS Talking Therapies service.
Tickets for this session are solely available to staff and volunteers from voluntary, community, faith and social enterprise (VCFSE) organisations working in Somerset, and will be of particular interest to those supporting the mental health of others.
Please note: if you are not booking as a representative from a VCFSE organisation or group, your booking will be cancelled.
